Net Promoter Score Software

Measure NPS with a flexible Net Promoter Score software

Launch contextual NPS surveys by email, on websites, in-product or in mobile apps. Send NPS survey responses to other tools with no-code integrations.
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Avoid miscalculating NPS.
Find your real NPS with Survicate

Other NPS tools
~5%
average online NPS survey response rates
  • Get a skewed NPS by not capturing ratings from users who skip follow-up questions
  • NPS surveys discouraging respondents by showing up at the wrong time
  • Limited customization options make the NPS survey look bad so people ignore it
  • Lose respondents by sending links with no preview of the NPS survey
With Survicate
~30%
average online NPS survey response rates
  • Get the correct NPS by counting responses even from partially answered NPS surveys
  • Target meaningful customer segments for unbiased NPS results
  • Adjust the NPS survey look to your brand to encourage more responses
  • Embed the first NPS question into the email preview so it's easy to answer
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  • 10-day free trial of paid features
  • Set up in minutes
  • No credit card required
“We had more than 1000 answers in one day using Survicate's NPS surveys. We redirected those who gave us 9 or 10 to leave a rating online. We went from 4.2 to 4.8 on Trust Pilot”
Robin Tussiot
CRM Manager at Kard
Read the case study
Robin Tussiot
CRM Manager at Kard

Build your product around user insights

  • Identify areas for improvement to create a frictionless user experience
  • Collect feature requests and contextual product feedback to fulfill your users’ expectations
  • Determine your product/market fit to optimize your offering and grow continuously
  • Improve your product usability, test new concepts and monitor user satisfaction
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“The targeting aspect of product surveys, the number of question types to choose and customizable attributes make Survicate the best survey tool I've ever used.”
Adam Coombs
Senior Manager of Digital Sales at Adidas
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Adam Coombs
Senior Manager of Digital Sales at Adidas

Increase customer loyalty and satisfaction

  • Measure and improve customers’ satisfaction with your company’s products and services
  • Track your NPS score to gauge customer loyalty and use the findings to raise your online ratings
  • Design and deliver a winning customer experience that drives continuous business growth
  • Identify why customers leave to minimize the cost of new customer acquisition and boost ROI
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“Survicate has all we need to do NPS. We can measure NPS via any channel, calculate the scores, analyze results, and automate following up with detractors, passives and promoters!”
Michał Skurowski
CEO at Livespace
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Michał Skurowski
CEO at Livespace

Run NPS surveys where you need them

In-productWebsiteEmailLinkMobile
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Book a Call
  • 10-day free trial of paid features
  • Set up in minutes
  • No credit card required

Get more high-quality feedback with an accurate NPS software

  • Collect more responses by timing the NPS survey perfectly with advanced targeting
  • Get up to 83% higher completion rates by embedding the first NPS question in emails
  • Optimize the NPS survey experience with follow-up questions, survey logic and automatic translations
  • Track your Net Promoter Score reliably, calculated from full and partial responses
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Save time with an easy-to-implement Net Promoter Score software

  • Choose an intuitive NPS software that you can use without training
  • Install the tracking code only once. Manage survey scheduling directly from the NPS tool
  • Set up your integration workflow and receive continuous NPS feedback automatically
  • Never get stuck with your NPS survey. Get help from our human support team, no bots
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Collaborate on a NPS platform that works for everyone on the team

  • Align your team on NPS feedback by inviting them to the shared account
  • Restrict the access to certain workspaces to ensure the safety of NPS data
  • Keep your survey projects organized in
    separate folders
  • Trigger NPS follow-up actions based on contextual insights that can be used by all teams
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“Survicate has all we need to do NPS. We can measure NPS via any channel, calculate the scores, analyze results, and automate following up with detractors, passives and promoters!”
Michał Skurowski
CEO at Livespace
Read the case study
Michał Skurowski
CEO at Livespace
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Set up your Net Promoter Score tool in 3 steps:

Create
Analyze
Act

Step 1: Quickly create NPS surveys

  • Start from an NPS survey template. Or build your NPS survey from scratch
  • Apply branded colors, logo and custom CSS to your NPS survey
  • Target your NPS survey on user attributes and triggered actions
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Step 2: Analyze your NPS to find insights

  • Get an overview of your Net Promoter Score over time. Download PDF and PNG graphs for all NPS questions
  • See the most common topics mentioned in the NPS survey on the automatically generated word cloud
  • Filter your NPS survey data based on questions, date, custom properties and more. Find faster individual insights
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Step 3: Act to improve your NPS rating

  • Send NPS scores and comments to customer profiles. Use segmentation to turn Detractors into Promoters
  • Increase your ratings on G2, Capterra, AppStore and others by offering all Promoters incentives for a review
  • Send feature requests to Productboard, Mixpanel and Amplitude. Improve your NPS metric by releasing relevant new features
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“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
Full Stack Developer at CrewScale
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Luke Deka
CEO and Founder at Growbots
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Send NPS survey data to your tools with
the most flexible native integrations

Hubspot
Intercom
Salesforce
Slack
Productboard
FullStory

HubSpot

  • Send NPS survey responses to Hubspot. Trigger workflows based on responses.
  • Embed NPS surveys into Hubspot emails
  • See contact properties from HubSpot directly in Survicate
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Intercom

  • Automate systematic NPS research via email and link surveys
  • Use NPS survey responses to target your customer communication better
  • Start an Intercom chat to discuss the NPS feedback of users who submitted text answers
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Salesforce

  • Automatically capture respondents’ details from the Salesforce email list
  • Receive NPS survey insights in Salesforce default and custom objects
  • Create new objects based on NPS survey responses
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Slack

  • Receive condition-based Slack alerts so you  can react immediately to NPS feedback
  • Mention teammates in the Slack thread after receiving insightful NPS feedback from your users
  • Discuss new ideas based on user feedback from NPS surveys
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Productboard

  • Send feature requests from NPS surveys to Productboard as notes
  • Analyze the NPS feedback in Productboard and identify low-hanging fruits
  • Blend NPS survey responses with your other data sources in Productboard
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FullStory

  • Link FullStory sessions with NPS responses to discover which elements should be improved
  • Use ongoing NPS research to track how product updates influence your customer satisfaction
  • Learn what caused detractors’ frustrations and evaluate if the user experience needs an upgrade
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“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Brandon Zisa
Director of Client Success at Vestwell
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Brandon Zisa
Director of Client Success at Vestwell
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Drive business growth with a continuous NPS program

Gain a comprehensive understanding of your customers' experience with intuitive and flexible NPS tools. Measure the loyalty of your customers by asking them what the chances are they will recommend you to a friend. All respondents are segmented into Detractors (0-6), Passives (7-8), and Promoters (9-10) by Net Promoter Score solution based on the score they selected. Add detailed follow-up questions to learn more about their dissatisfaction, feature requests, or future purchase intent.

Use the Net Promoter Score survey app to collect universal metric across all teams and monitor how your efforts impact customer satisfaction. By regularly utilizing the Net Promoter Score platform, you'll stay ahead of the competition and drive sustained business growth.
Boost customer acquisition and retention
Leverage the power of a Net Promoter Score app to transform unhappy Detractors into delighted customers. Address past missteps and decrease churn rates. Elevate your customer service to minimize disappointment and foster loyalty. Close deals with lightning speed by leveraging the valuable insights gathered from your most critical customers.
Become the most trusted brand
Stop detractors from complaining in public by providing them a secure space to express their feedback with NPS survey platforms. Harness the power of positive reviews by securing endorsements from Promoters on trusted review sites like G2, Google, Trustpilot, or Capterra. Leverage customer quotes as powerful testimonials on your website to build trust and credibility with prospects.
Launch engaging campaigns
Utilize an NPS survey app to categorize your customer base by their satisfaction levels, and develop targeted campaigns that cater to each group's specific requirements and preferences. Evaluate NPS platforms to choose one that will enable engaging the right audience and drive meaningful results for your business. 
Increase conversion rates
Uncover your customers' critical pain points and challenges by introducing an NPS rating system to your team. Address these issues head-on in your landing pages, paid ads, and email campaigns to drive better results and more sales. Make customers voice your source of truth and watch your conversion rates soar.
Build irreplaceable products
Integrate your digital product with in app NPS tool for faster growth. Gather valuable insights from your customers to prioritize your product roadmap. Develop your offerings based on the real needs of your customers to achieve maximum product-market fit and drive business growth. Deliver true value and meet users’ evolving needs.
Provide ultimate user experience
Gain invaluable insights into how your customers engage with your brand across various touchpoints and pinpoint areas for enhancement. Automate NPS providers to send a survey after each support ticket closure to gain a clear understanding of your team's performance and identify opportunities to strengthen customer relationships. 
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Net Promoter Score software FAQs
What is Net Promoter Score (NPS) software?
What should the best NPS software include?
How to send an NPS survey?
How to make the most out of your NPS software features
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