Transform your business with customer feedback from email surveys
Collect insights about your product, service and customer experience by sending email feedback surveys. Understand your customers better and implement changes in your communication and marketing strategy. Empower your team to make data-driven decisions. Speed up growth by increasing loyalty and customer retention.
You can encourage more satisfied customers to leave an online review by embedding surveys into your emails. Configure logic settings and thank you screens with custom actions to ask Promoters and customers that love your product to share their opinion online. You can offer incentives such as discounts or gift cards to increase engagement.
Send out email surveys to the customers that recently churned. Collect insights and a full understanding of the reasons they don’t want to use your product anymore. Use collected data to improve customer service, onboarding and activation processes or product to retain more customers in the future.
Make sure every new customer loves your product from the beginning. Survey users after creating an account to check if you can help them with the first steps. By embedding a survey in an email or sending a follow-up survey email, you can learn more about their experience and identify areas for improvement.
Send embedded surveys after purchase to asses customer experience and predict future buy intent. Ask about their satisfaction and quality of customer service. Track trends over time to check if implemented changes have helped you increase customer satisfaction.
Get to know your target audience and use data to plan your customer communication and messaging strategy. Gain valuable insights into what your customers are looking for and plan a data-driven strategy.
Collect product feedback with email surveys and help your team prioritize the next changes. Use insights about your customers and their experience to build the best product and achieve business goals faster.