Smartlook
surveys and NPS

Connect survey responses with web sessions in Smartlook

Add customer feedback from Survicate to user behavior in Smartlook to better understand your users. Improve the user experience of websites and web apps.
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Reveal the 'why' behind your users’ behavior

Integrate Smartlook and Survicate in less than 1 minute to uncover the reasons behind your users actions
  • Collect contextual user feedback through website or in-product microsurveys
  • Combine real customer feedback from Survicate with web session recordings in Smartlook
  • Filter sessions by survey responses to access a specific moment of your web recordings
  • Determine where and why users drop off by linking feedback with Smartlook’s funnels
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Continuously improve the UX based on real user insights

Understand what elements of your product or website need improvement by adding feedback to web sessions
  • Run recurring and fully customized surveys targeted to specific users on selected web pages
  • Pinpoint the problems your users experienced when interacting with your website or product - and fix them
  • Connect the customer insights from both tools to create better digital experiences for your users
  • Streamline user feedback to Productboard, Segment and your other favorite tools with 23+ code-free integrations
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Analyze how various user groups interact with your website

Segment based on feedback to evaluate how different users respond to your website or web app
  • Improve audience segmentation in Smartlook with customer insights from Survicate
  • Send survey results to Smartlook as custom session events and use them as filters
  • Group and evaluate web sessions based on the NPS or CSAT scores of your users
  • Save and track segments over time to monitor how they react to your website or product changes
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Customers

What people say about
Survicate

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“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
Abhishek Patodia
Senior Vice President at CarWale
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"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"
Karolina Olczak
Head of Customer Success at Landingi
One platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension
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