For customer success teams

Create experiences
people share

Use insights from surveys to increase customer satisfaction, predict lifetime value, and boost client retention. Give voice to your users and learn how to provide an unbeatable customer experience
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Get customer feedback and create experiences people share
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Understand your clients better
  • Collect feedback from customers across multiple channels including email, app, and website
  • Learn about your clients’ common pain points and improve the customer journey
  • Use survey results to enrich customer profiles & better understand their needs
  • Boost customer retention by learning why your clients churn
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Undertand your clients better thanks to surveys
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Improve your customer satisfaction
  • Monitor and improve customer satisfaction with NPS, CSAT & CES surveys
  • Run surveys to evaluate & improve your customer service performance
  • Act upon critical feedback in real-time by setting alerts about incoming survey responses
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Feedback Hub - track all customer feedback
  • Capture feedback from your everyday conversations in Intercom and other channels
  • Automatically collect and organize all your user insights in one place
  • Improve team communication and bring attention to user requests
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att-next-arrowFeedback Hub - track all customer feedback
att-next-arrowIntegrate your CRM tools seamlessly with Survicate
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Integrate your CRM tools seamlessly
  • Integrate seamlessly with an array of communication and support tools
  • Update customer profiles in platforms such as Intercom, HubSpot, and Salesforce
  • Set automatic notifications via email & Slack about incoming responses to customer satisfaction surveys
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Integrations
All integrations are 1-click,
code-free, two-way and native
Intercom
Send survey responses to Intercom contacts
powerdBy Survicate
HubSpot
Update HubSpot contact with survey responses
powerdBy Survicate
Zapier
Connect Survicate to +2,000 apps through Zapier
powerdBy Survicate
Slack
Flow survey responses into Slack channels
powerdBy Survicate
Google Sheets
Send survey responses
to specific spreadsheets
powerdBy Survicate
Google Analytics
Send surveys after closing
a ticket
powerdBy Survicate
See more integrations →
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“I love how the Survicate & Slack integration helps my team receive CSAT and NPS responses in real time and follow up immediately if needed. These responses are fed directly from the integration Survicate has with Zendesk!”
Brandon Zisa
Director of Client Success at Vestwell

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