Zendesk + CSAT
surveys and NPS
Zendesk CSAT surveys

CSAT surveys for Zendesk tickets

Improve your customer service with Zendesk CSAT surveys. Automate feedback collection. Prevent churn by acting on insights immediately.
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Boost customer satisfaction with real insights

Enhance customer experience and reduce churn. Use ideas based on actual customer quotes
  • Track CSAT rating over time and learn what affects it
  • Build strong relationships with customers by answering their needs
  • Notify your team about negative ratings immediately with custom Slack and Email notifications
  • Improve team communication and bring attention to user requests
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Create CSAT Zendesk surveys

Launch your first research in minutes. Collect customer satisfaction ratings after each interaction
  • Evaluate your customer service with a variety of CSAT questions
  • Learn more about your customers' frustrations by adding unlimited follow-up questions
  • Quickly create and send surveys without coding skills
  • Get inspired for your next research with ready-made survey templates
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Personalize the survey experience for each user

Increase response rate with easy-to-answer and branded surveys. Design the best experience to engage more users
  • Choose what conditions trigger surveys with Zendesk Automations
  • Recognize each respondent automatically
  • Use survey logic and attributes recalling for a more personalized experience
  • Send branded surveys with your logo, colors, and custom CSS
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Close the feedback loop with Zendesk integration

Act on feedback to level up your customer service. Create tasks and alert your team when reaction is required
  • Use code-free, one-click integration setup, no developers required
  • Send ratings as ticket comments to know your users needs
  • Create new tickets with negative ratings and follow up with unhappy customers
  • Update ticket fields based on specific answers in real-time
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Customers

What people say about
Survicate

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“We started running surveys with Survicate within minutes and within budget, what a great value for money! In the past we needed multiple apps to get customer feedback. Now we have all we need with a single subscription.”
Luke Deka
CEO and Founder at Growbots
"Survicate was quick to implement and extremely affordable! Another big decision-making factor were positive reviews about Survicate. When we combined all these factors, choosing Survicate was the only reasonable decision."
Abhishek Patodia
Senior Vice President at CarWale
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"The more you use Survicate and see how much you can do with it, the more you realize it's a good buy. We started with NPS. Today we run different surveys in our app and on the website to improve conversion. And that's still scratching the surface I feel!"
Karolina Olczak
Head of Customer Success at Landingi
One platform

Why companies switch
to Survicate?

Because Survicate is easy to use yet powerful,
with everything you need in one place
  • Cover any customer feedback use case for Marketing, Product, CS and Leadership
  • Start tracking NPS, CSAT and CES in minutes
  • Drag and drop 15 question types to make any custom survey
  • Run email, link, web and mobile surveys from one tool
  • Create surveys in seconds with +125 profesional survey templates
  • Use a visual survey builder to make surveys match your brand
  • Make your surveys smart with skip logic, custom actions and re-directs
  • Get automated reports right in your inbox daily, weekly or monthly
  • Receive real-time email, Slack and MicrosoftTeams notifications
  • Export survey results to XLS, CSV, Google Sheets or your CRM
  • Connect survey data to your other tools via 1-click integrations, API or Webhooks
  • Import feedback from your inbox, Google Play and other sources
  • Convert to text and save voice conversations with customers
  • Save feedback from any website with the Survicate Chrome extension
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along the way

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  • 97% satisfaction rate
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