Covid Survey for B2C Customers 🚀 Survicate

Covid survey for B2C customers- template FAQ

What is Survicate’s covid survey for B2C customers?

Survicate’s covid survey for B2C customers is a customer satisfaction survey for pandemic and post-covid times. It lets businesses ensure that their take on safety measures meets their customers' expectations.

To learn what the survey looks like - read on or check out the template above!

Why should I send my customers a covid survey?

With the pandemic slowing down, safety regulations are changing. Yet, in the last 2 years, the customers have developed new habits and expectations.

The way your customers feel about safety varies and does not necessarily keep up with formal regulations. Failing to meet their need for safety can cost you even the most loyal customers.

To avoid losing customers, find out how your customers feel about the safety measures you have implemented.

Send them a survey and act on their feedback. You'll make them feel more at ease when interacting with your business, and you'll keep the company in good shape.

The point of sending a survey is not trying to bypass the obligatory covid-related procedures. With the survey you want to probe what the customers’ sentiments are so that you can manage their experience.

What questions should I ask my B2C customers in a covid survey?

The questions you ask in a covid customer satisfaction survey will largely depend on the type of services you offer.

But there are some general questions applicable to any kind of business:

Has the frequency of your doing business with us changed since the outbreak of the pandemic?
How often did you use our service before the pandemic?
How often do you use our services these days?
How do the safety measures we take make you feel? (Choose as many adjectives as you want?)
On a scale of 1-10, how safe do you feel when visiting our shop?
On a scale of 1-10, how safe do you feel when interacting with our delivers?
How would you rate the pandemic-related precaution measures we take?
Is there anything you’d change?
Is there anything you like about the way we offer our services?
On a scale of 1-10, how likely are you to recommend us to the people like you?

Feel free to follow these questions with ones asking about specific procedures you’ve introduced. Ask if your staff disinfects the space frequently enough in the eyes of customers. Or, collect opinions on distance the staff keeps - see if it makes customers feel safe.

For more question ideas, check out the survey template on top of this page.

How to use Survicate's covid survey template?

Setting up and distributing the survey among your customers is hassle-free with Survicate as the tool guides you step-by-step through the process.

‍

1. Sign up and edit the survey template.

Start by clicking the "Send this survey for free" button above to sign up.

Once you do that, edit and customize the template according to your needs.

We recommend changing the survey background and colors to make the survey look on-brand.

‍

2. Decide on the distribution channel.

Now that your survey is ready think about the survey distribution channels you'll use.

If you're an e-commerce, you can either have the survey pop-up on your website, email it as a link, or use the live chat app to encourage the customers to take it. If you have your app, think about making it appear in the app.

If you run a brick-and-mortar, an excellent way to text your customers the link to the survey, email it to your customer base, or encourage customers to take it on coupon websites or online services enabling food ordering/accommodation booking, etc.

To make a choice, take into account the performance of your communication channels and when customers interact with them. Choose the touchpoint and the moment that ensures customers have enough time to take the survey.

‍

3. Connect 3rd party tools.

Follow the tool's guidelines to connect Survicate with your company's CRM or marketing automation tool - depending on the communication channel you're going for.

Optionally, enable the integration with Slack or Microsoft Teams. This way, you'll be able to access the survey responses directly in your team's communication tools.

‍

4. Distribute the survey.

Unless you're running the survey in your mobile app, you don't need any coding skills to distribute it to your customers.

If you want to send the survey in your live chat app or text to your customers base, use the link generated by the feedback collection tool.

If you decide it's best to email it, use the survey code generated by the tool and embed it in the email body using your marketing automation tool. In the case of emails, we recommend using the code rather than sending the survey as a link - it gives much better survey response rates.

If you're opting for a website as a survey distribution channel and it's the first time you're running a website survey with Survicate, use a tag manager to install the tracking code.

‍

5. Analyze the survey results and act.

Survicate gives you real-time access to survey responses that you can access in the tool panel (or have them flow directly into Slack or Teams).

It's a good practice to start monitoring the survey performance early on in the campaign. By doing so, you'll be able to quickly detect and fix potential issues like low response rates or mistakes in the questions flow.

If you're not a dab hand when it comes to surveys, send the survey in small batches. This way, you'll be able to add potential changes without skewing the results.

‍

Survicate is a versatile feedback collection tool used to keep track of and improve customer experience along all customer journeys. Pandemic has made customers even more sensitive to experiences that fail to meet their needs. Make sure the customer service you provide exceeds their expectations.

Sign up for the tool today and learn what your customers think.

See more questions

Hide some questions

Covid survey for B2C customers- template FAQ

What is Survicate’s covid survey for B2C customers?

To learn what the survey looks like - read on or check out the template above!

Why should I send my customers a covid survey?

With the pandemic slowing down, safety regulations are changing. Yet, in the last 2 years, the customers have developed new habits and expectations.

The way your customers feel about safety varies and does not necessarily keep up with formal regulations. Failing to meet their need for safety can cost you even the most loyal customers.

To avoid losing customers, find out how your customers feel about the safety measures you have implemented.

Send them a survey and act on their feedback. You'll make them feel more at ease when interacting with your business, and you'll keep the company in good shape.

What questions should I ask my B2C customers in a covid survey?

The questions you ask in a covid customer satisfaction survey will largely depend on the type of services you offer.

But there are some general questions applicable to any kind of business:

Has the frequency of your doing business with us changed since the outbreak of the pandemic?
How often did you use our service before the pandemic?
How often do you use our services these days?
How do the safety measures we take make you feel? (Choose as many adjectives as you want?)
On a scale of 1-10, how safe do you feel when visiting our shop?
On a scale of 1-10, how safe do you feel when interacting with our delivers?
How would you rate the pandemic-related precaution measures we take?
Is there anything you’d change?
Is there anything you like about the way we offer our services?
On a scale of 1-10, how likely are you to recommend us to the people like you?

For more question ideas, check out the survey template on top of this page.

How to use Survicate's covid survey template?

Setting up and distributing the survey among your customers is hassle-free with Survicate as the tool guides you step-by-step through the process.

‍

1. Sign up and edit the survey template.

Start by clicking the "Send this survey for free" button above to sign up.

Once you do that, edit and customize the template according to your needs.

We recommend changing the survey background and colors to make the survey look on-brand.

‍

2. Decide on the distribution channel.

Now that your survey is ready think about the survey distribution channels you'll use.

‍

3. Connect 3rd party tools.

Follow the tool's guidelines to connect Survicate with your company's CRM or marketing automation tool - depending on the communication channel you're going for.

Optionally, enable the integration with Slack or Microsoft Teams. This way, you'll be able to access the survey responses directly in your team's communication tools.

‍

4. Distribute the survey.

Unless you're running the survey in your mobile app, you don't need any coding skills to distribute it to your customers.

If you want to send the survey in your live chat app or text to your customers base, use the link generated by the feedback collection tool.

If you're opting for a website as a survey distribution channel and it's the first time you're running a website survey with Survicate, use a tag manager to install the tracking code.

‍

5. Analyze the survey results and act.

Survicate gives you real-time access to survey responses that you can access in the tool panel (or have them flow directly into Slack or Teams).

If you're not a dab hand when it comes to surveys, send the survey in small batches. This way, you'll be able to add potential changes without skewing the results.

‍

Sign up for the tool today and learn what your customers think.

Covid survey for B2C customers. Survey template

Covid survey for B2C customers- template FAQ

Large section heading

All native integrations are
1-click and code-free

We’re here to support you
along the way

Covid survey for B2C customers. Survey template

What is Survicate’s covid survey for B2C customers?

Why should I send my customers a covid survey?

What questions should I ask my B2C customers in a covid survey?

How to use Survicate's covid survey template?

Covid survey for B2C customers- template FAQ

Large section heading

All native integrations are1-click and code-free

We’re here to support youalong the way

We’re also there

All native integrations are
1-click and code-free

We’re here to support you
along the way